International Shipping

Regarding international shipping:

・Overseas deliveries will generally be made via EMS (Express Mail Service).

・Customers are responsible for all taxes (such as customs duties) associated with overseas shipping.
Customs duties may be incurred depending on the laws of your country or region.

- Notes after product shipment: If you refuse to pay customs duties or if the storage period for receiving your package exceeds the limit, your ordered product will be returned to us or disposed of.
Please note that in this case, the cost will not be refunded.

- Regarding payment of customs duties and other taxes: Customs duties and other taxes must be paid by the importer (recipient).
The tax rate varies depending on the destination country (import country).
Depending on the importing country, high taxes may be charged, so please be sure to check the customs duties of the destination country (importing country) before placing your order.
Please note that we cannot inform you of the amount of taxes, etc. in advance from this site.

・If there are any delivery issues, such as a product not arriving, please contact your local post office or our company.
You can check the tracking status here .

What to do if the product does not arrive: We will request an investigation from Japan Post.
At the same time, we will ask you to request an investigation from your local post office.
The investigation may take approximately one month.

Regarding returned packages due to storage period exceeding, if delivery is not completed due to reasons such as your absence at the time of delivery and the package is returned due to the storage period exceeding, you will be required to pay the shipping fee (actual cost) for reshipment.

- Change of delivery address: It may be possible to change the delivery address before the product is shipped.
If you need to change your shipping address, for example if you have entered the wrong address, please contact us immediately.
As a general rule, we do not accept changes to delivery addresses after collection.
If your package is returned and you wish to have it reshipped, you will need to pay all costs associated with the return and reshipment.
*Collection may be completed before the shipping notification.